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Kiểm tra phòng trống

Nhận xét về Le Palmier Hồ Tràm

4 out of 5
Le Palmier Hồ Tràm
Đường Bờ biển, Ấp Hồ Tràm, Xuyên Mộc, Bà Rịa - Vũng Tàu

Nhận xét

5,4
Đánh giá 10 - Xuất sắc. 1/3 nhận xét" "
Đánh giá 8 - Tốt. 0/3 nhận xét" "
Đánh giá 6 - Được. 0/3 nhận xét" "
Đánh giá 4 - Kém. 1/3 nhận xét" "
Đánh giá 2 - Tồi. 1/3 nhận xét" "

6,8/10

Sạch sẽ

6,0/10

Nhân viên & dịch vụ

6,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

5,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

hang

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love the view here
Lưu trú 1 đêm vào Tháng 9, 2023
Phụng trả lời vào 08/10/2023
Dear Ms Hang, Thank you for your stay with us and for taking time to share your experience at Le Palmier Ho Tram Resort. We do apologize that your experience was not up to your expectations and for the inconveniences you have had during your stay. I have passed this information carefully to my team. We take your feedback seriously and will improve our services. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope that we can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved resort. Many thanks and best regardsPhụngGuest relation officer

4/10 - Kém

Khách đã xác thực

Đi theo nhóm, Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi phòng
Service quality has room to improve...
Pros - Good place for kid to play sands, feeding fish, swimming. - The villa is new, well maintained and also inside. - Wifi coverage is good. Cons - The hotel security refused to enter the hotel before 12:00 even we told him we just want to unload the luggage. But security still refused to open the gate. - Only Receptionist can speak English. When you leave the lobby, No English for any room service/restaurant/cleaner/even phone call. - Tableware is not good, all of them are made by melamine resin, this material will be poisoned when contain hot food. Of Course, it’s cheap. - Food menu is little selection, outside restaurant will be much much better. - Buffet breakfast is extreme simple. - Room cleanness needs to be improved, one of kid was sting by “Forcipomyia taiwana” when sleep.
Lưu trú 2 đêm vào Tháng 1, 2022

2/10 - Tồi

Edward

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not a resort! Very disappointing. Avoid.
Bathroom smelled of sewage, presumably due to poor plumbing. No furniture on the balcony, and very little in the room itself. And the furniture that is provided is the same quality you’d fine in a college dorm room. No lounge chairs by the pool. Only 3 box shaped areas with crude metal benches that had cushions from a roller coaster. Not even subway or bus quality. Amenities at the beach feature just 2 hammocks very ill positioned. Not one of us (out of 5) could access the Wi-Fi. I ordered ice to have drinks in our room. At first, I was told “no” because the girl didn’t understand English. Then someone came up to the room and my wife explained the request. Eventually a boy brought up ice in a used plastic grocery bag, which they charged us for. Almost none of the staff speak English. Which is fine; this is Vietnam. But they are also extremely inept and lazy at doing anything. Typical situation of 12 people on duty and no one doing any actual work. Case in point, when we wanted to go for a swim in the ocean, there were no beach towels available. There had been plenty the day before. But it seems no one could be bothered to wash them for the next day. When we told them there were no beach towels available, they said “why don’t you just use your bath towels?”
Lưu trú 2 đêm vào Tháng 12, 2021