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"Fantastic as an English visitor, would recommend staying. Food and facilities were superb!"

"amazing hotel! traditional, classic, amazing view of fuji and the lake side."

"The view to the Mount Fuji from my room (331) was amazing! However, apart from that and helpful staff the hotel is quite run down. Breakfast was very poor, especially options for westerners."

"Wonderful experience overall. Onsen was lovely especially having the open air bath in the room...all baths give a different vibe but all relaxing. Really enjoyed the Kaiseki but would've been great if they did allow you to report food allergies in advance so they could adjust menu. With my shellfish Allergy one meal set was very limiting. So next time probably wouldn't add that to the experience. Staff were friendly. The view from the room of the lake was amazing ..view of Mount Fuji from the observation deck was awesome. Overall a very relaxing stay...would definitely come again and very happy we stopped here on our trip to Japan."

"Every thing was ok"

"Breakfast was delicious!!! Staff made phone calls to make pick up / bus arrangements Views from the onsen or public spa (sauna or natural pools) are insane, loved the experience. It is far away from the city part but there is shuttle to pick you up from MT Fuji bus stop to the hotel (just need a phone call) Taxis are rip off there, be mindful"

"Nice place to stay,"