8/10 - Tốt
Ashis, Chapel Hill
Đi cùng gia đình và trẻ nhỏ
17/06/2025
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bula,
We had booked 2 rooms at Shangri-La:
Plusses:
1. Amazing food. They had great combinations of multiple cuisine at the Lagoon Terrace and the food was yum!
2. Breathtaking views from the ocean viewing room.
3. The resort itself had an amazing vibe and everything one would need to keep yourself and kids entertained.
4. Cultural show was cherry on top of the cake
5. Staff were so nice and so welcoming. They go above and beyond to make your stay comfortable and memorable. Cant thank them enough. They even helped me celebrate my wife’s birthday and it was an amazing celebration!
Cons:
1. Rooms looked tired and definitely needed attention. Broken sink, non functional exhaust and overall vibe of the room itself could be better.
2. My payment was deducted twice accidentally which was later rectified but I got a hefty international transaction fee for the wrong payment which was made through my credit card company. Although, the staff was very kind and proactive in reversing the payment, these kind of faults are kind of not expected from 5 star facility like this.
Overall, we wish to come back again and again every year provided they freshen the rooms a bit and make them a bit more welcoming.
Also, not to forget we were fortunate to meet the Executive Chef Arnorld who was such an amazing person and so enthusiastic to work towards any improvements that they can make.
Thanks Shangri-La and hope you can fix the minor issues and hoping to see you again soon.
Vinaka
Ashis
Lưu trú 3 đêm vào Tháng 6, 2025
