2/10 - Tồi
Vahe
04/01/2023
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I think it is completely inappropriate for this to be advertised as a 4 star property. The standard falls below 2 stars at its very best. The first room as I was offered (even though I was later told this was an error, which I do not fully believe) was in an appalling condition. There were marks on the walls, the wardrobe was broken, the fridge smelled to name but a few. I was then offered an upgrade to a better room. Which certainly was an improvement, but barely 3 stars let alone 4. I was disappointed to learn that the pool and the gym were not available for use. When I asked how long this had been the case, I was informed it had been quite some time. Given that the room was booked 3 days prior to my arrival, the Hotel have clearly lied about facilities to lure in guests. I find this unacceptable. The breakfast was very limited, and some of the hot food was cold. Clearly this hotel would have been 4 stars when first built, however it is in desperate need of refurbishment and should not be allowed to advertise itself as 4 stars and charge as such. I will certainly not be back