"The location was great. The bathroom is a very good size but there was nowhere to put shampoo etc. once in the shower. There was no soap/shower gel, no soap only a pump softsoap at the sink. Sink is cracked cracked but ok. The shampoo and conditioner pumps were a generous size. There was a heated towel rail which was needed. Tea and coffee and milk supplies were as usual, very generous milk bottle. There were mugs and tea cups and saucers. Quite sweet. Where the experience fell down was with the host. I received no communication re entry code. At the property a sign pointed to reception, there was no reception. The sign had a contact number, it was answered by an automated answering service but I was not connected to a real person. I tried twice. Once I got through to the host (via a phone number on the website which was the contact for the previous owner) the host helped me access my room. However, she blamed the previous owner and the platform and expressed no empathy or understanding. It's not nice, after driving on your own for hours, to arrive somewhere in the cold, with no obvious means of contacting the host. I hope these are teething issues and the host learns to manage the platform(s) and to be proactive in helping customers."