Dear Liang,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our hotel with its beautiful lake view and excellent service. Providing a memorable experience for our guests is our top priority. We look forward to welcoming you back in the future!The Lalu Sun Moon Lake.

Dear Eva,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at The Lalu and that our property and staff exceeded your expectations. Providing a serene and memorable experience for our guests is always our top priority. We look forward to welcoming you back for another memorable stay in the near future. The Lalu Sun Moon Lake.

Tenshin様 ：この度はザ・ラルー（日月潭涵碧楼）をご利用いただき誠にありがとうございました。お褒めの言葉、満足していただきましたことスタッフ一同励みになり嬉しく思います。今後ともお客様にご満足いただけるようスタッフ一同心がけてまいります。次回のご利用、お待ち申し上げております。ザ・ラルーホテル管理チーム　より

Dear Shuywe,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. Thank you very much for your kind words regarding our staff. We are delighted to hear that you found them helpful and accommodating during your stay and providing excellent service and making our guests feel welcome is always our top priority. We truly appreciate your feedback and hope to welcome you back to our hotel in the future. The Lalu Sun Moon Lake.

Dear Terry ,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel and thank you for your kind words about our staff and the beautiful view!We truly appreciate your feedback regarding the lighting in the living room. We'll certainly take this into consideration and work on improving it to enhance our guests' experience. Your satisfaction is our priority, and we hope to welcome you back soon for an even better stay.The Lalu Sun Moon Lake.

Dear Zack,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. We're thrilled to hear that you enjoyed the incredible views and experienced impeccable service during your stay. It's our goal to provide an exceptional experience for our guests. We look forward to welcoming you back for another memorable stay in the future!The Lalu Sun Moon Lake.

Hirokoさまこの度は ザ・ラルーホテルをご利用いただき誠にありがとうございました。お褒めの言葉、満足していただきましたことスタッフ一同励みになり嬉しく思います。次回のご利用、お待ち申し上げております。ザ・ラルーホテル管理チーム　より

親愛的Chienchien 您好：感謝您前來日月潭碧樓酒店住宿，我們非常高興得知您對我們的服務感到滿意，並且感謝您對我們團隊盡心盡力的協助所給予的肯定，是我們最大的榮幸。我們一直努力不懈地為每位客人提供最好的服務，並且竭盡全力滿足您的需求，讓您的入住體驗更加愉快和舒適。期待著您的再次光臨，為您帶來更多美好的回憶。再次感謝您的支持和肯定，祝您有愉快的一天！耑此　敬頌安祺涵碧樓線上小管家 上

Dear Nancy , Thank you so much for your glowing review and for choosing to stay with us at our property overlooking Sun Moon Lake! We're thrilled to hear that you enjoyed the stunning views and that our staff provided you with spectacular service throughout your visit.We strive to make every guest's stay as comfortable and enjoyable as possible, so we're delighted to know that our accommodations and amenities, including the extra bed and crib setup, sterilizer for bottles, baby bath tub, and toiletries for babies, met your needs and expectations.We can't wait to welcome you back for another memorable stay in the future! If there's anything else we can do to make your next visit even more exceptional, please don't hesitate to let us know. Safe travels until we have the pleasure of hosting you again!The Lalu Sun Moon Lake PR Supervisor

Dear PEISHIH ,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. We're delighted to hear that you found our staff to be nice and friendly. Our team is committed to providing exceptional service, and it's rewarding to know that their efforts have made your stay pleasant.We appreciate your mention of our proactive approach to guest care. Ensuring that your needs are anticipated and addressed is a top priority for us. It's great to hear that our pre-arrival contact was helpful in making your stay more comfortable.We hope to have the pleasure of welcoming you back in the future. We're here to make every aspect of your stay enjoyable.

Dear Ka Yee,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel and sharing your feedback regarding the Japanese food quality at our hotel. We appreciate your honest assessment, and we sincerely apologize that the culinary experience did not meet your expectations in terms of value for money.We take your comments seriously and will certainly review our Japanese dining offerings to identify areas for improvement. Guest satisfaction is of utmost importance to us, and we regret any disappointment you may have experienced during your dining experience.We value your patronage and hope to have the opportunity to enhance your dining experience in the future. Our team is committed to continuous improvement, and your feedback will undoubtedly assist us in delivering a higher level of satisfaction to our guests.We look forward to welcoming you back for another memorable stay in the near future. The Lalu Sun Moon Lake.

親愛的ShaoChen 你好：涵碧樓自2002年起營運以來，接待來自台灣以及世界各地的旅客，至今已逾20載仍相當受到貴賓們的喜愛。涵碧樓致力提供每位客人提供專業而溫暖的服務體驗，完美和專業更是涵碧樓奉行不二的標竿與準則，我們期待每位前來涵碧樓的賓客在此能有最體驗美好的感動。對於貴賓您的意見我們聽到了，在不影響貴賓入住的安排，同時又能維持軟、硬體的持續更新，因此我們採用房間輪替維修的方式進行各項設備的修繕與維護，未次服務未能讓您滿意，我們實感抱歉。 我們的團隊將會努力精進與完善所有的服務細節，並真誠地期待貴賓能再度前來體驗涵碧樓為您提供貼心與真摯的服務，最後再次地感謝您的寶貴意見。耑此 敬頌行祺

K様 ：この度はザ・ラルーホテルをご利用いただき誠にありがとうございました。今回のご滞在の体験が完璧なものではなかったこと、深くお詫び申し上げます。関連部署の責任者にご意見をお伝えし、チーム全体でサービスの細部をさらに向上させるため努力いたします。お客様に対する心温まる誠実なサービスを提供する涵碧楼での体験を、再度お楽しみいただけることを心より願っております。最後に、貴重なご意見に感謝申し上げます。 ザ・ラルーホテル管理チーム　より

Dear Shun Lin ,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel.Thank you so much for taking the time to share your wonderful experience at our property overlooking the picturesque Sun Moon Lake. Our team takes great pride in delivering excellent service, and it warms our hearts to know that our staff's courtesy, patience, and helpfulness made a positive impact on your stay. We look forward to welcoming you back for another unforgettable stay, and thank you again for choosing our hotel.The Lalu Sun Moon Lake.

chizu様この度はザ・ラルーホテルをご利用いただき誠にありがとうございました。お褒めの言葉を頂戴し大変嬉しく思います。ホテルのスタッフ一同、お客様が素晴らしい滞在をお楽しみいただけたことを大変嬉しく思っております。お客様のおっしゃる通り、出発前からのタクシーチャーターの相談や滞在中のサービスにおいて、お客様が快適で楽しい時間を過ごしていただけるよう心掛けてまいりました。また、景色や空間、サービスがお客様に喜んでいただけ、それが皆様で楽しく過ごすきっかけとなったことをとても嬉しく感じております。 またのご利用をスタッフ一同心よりお待ちしております。ザ・ラルーホテル管理チーム　より

Dear Shinichi ,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel.We are delighted to hear that you found the room to be very nice and luxurious. Your comfort and satisfaction are our top priorities, and we appreciate your positive comments.We also value your input regarding the tight openings of the bottled water and the limited power sockets in the room. We apologize for any inconvenience this may have caused during your stay. We will address these issues promptly to enhance the overall experience for our guests.We strive to continuously improve our services, and your feedback is invaluable in this process. Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.The Lalu Sun Moon Lake.

Akemi 様 ：この度はザ・ラルーホテルをご利用頂きまして、誠にありがとうございます。当ホテルへの高い評価、大変嬉しく存じます。次回のご宿泊もお楽しみ頂けますよう今後ともスタッフ一同精進して参ります。本日はお忙しい中、貴重なご意見をお寄せくださいまして、ありがとうございました。お客様のまたのご利用を心よりお待ちしております。ザ・ラルーホテル管理チーム　より

Eiko 様 ：この度はザ・ラルーホテルをご利用いただき誠にありがとうございました。お褒めの言葉、満足していただきましたことスタッフ一同励みになり嬉しく思います。設備、サービスを充実させてお客様にご満足いただける様、スタッフ一同心がけてまいります。またご利用いただける日を心よりお待ち申し上げております。ザ・ラルーホテル管理チーム　より