4/10 - Kém
Tim
Đi cùng gia đình và trẻ nhỏ
28/07/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Disappointing experience for a spa hotel of this category
The hotel has potential, but unfortunately our stay did not meet expectations. While the room was newly renovated, it was located directly under the roof and had no air conditioning, which made it uncomfortably hot during the summer nights.
On Sunday, no regular meals were available, only bar food – something we were not informed about in advance. Overall, the hotel felt a bit outdated, and several construction sites on the premises made the atmosphere less appealing.
The service was inconsistent: while the reception and restaurant staff were friendly and helpful, most of the other staff did not speak English, which made communication difficult. Additionally, several small items were missing in the room, and we had to ask for them repeatedly.
What surprised us most: although this is marketed as a spa hotel, guests are required to pay CHF 30 per person, per day to access the spa area – something we’ve never encountered before in a hotel of this kind.
Overall, not the value for money we had hoped for.
Tim
Lưu trú 2 đêm vào Tháng 7, 2025