4/10 - Kém
Aleksandar
Đi cùng gia đình
30/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Night before booking, we called the hotel and asked that we are planning to book a TWIN room with two beds, and that we were a family of 4 (parents and kids 6yo and 8yo). The staff assured us that it will be ok, and advised booking on Expedia at 90 euros/night. At check in, no help with luggage, 2 people at reception, 1 lady who seemed junior and a gentleman called Sven who seemed senior. Sven requested to charge us additional 25 Euros since we had two kids. Explaining the call from the night before was not recognized and Sven still insisted to charge us as he said, "he cant have 4 people in the room for 75 Euros". I explained that we paid 90 Euros, and 75 Euros could be the price between hotel and expedia, but he said the must charge something as he said, if boss comes in the morning and sees they havent collected any more money, he would get in trouble. Looking at my kids and wife exhausted, I made it clear that even though I protested to additional charge, I have to get my kids to the room to take some rest and dont have the energy to look for another hotel. He started negotiating the surcharge and said that he could charge me 18 euros instead. Hotel has almost zero amenities in the room (shower and bath gel, small bottles, soap, toilet paper, and tissue paper... that is it, nothing else, no slippers, no bathrobes, no dental kit, no electric kettle for hot water, no coffee (even instant one), no tea, no sugar, no spoons....not a 4 star hotel. 1.5 star at best!
Aleksandar
Lưu trú 1 đêm vào Tháng 8, 2025
