2/10 - Tồi
Sara
23/09/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ
I had one of the most frustrating and disappointing experiences with the Buxton Inn. I booked my stay through Expedia and at no point was I made aware of their 9 PM check-in cutoff. My flight was delayed, forcing me to rebook at the last minute, and I still made every effort to arrive as early as possible. I even contacted the hotel and left a handwritten note.
Despite all of this, the hotel refused to accommodate me, refused to refund me for the first night, and left me stranded late at night having to book another hotel out of pocket.
To make matters worse, when I raised this issue with management, the response was dismissive. They essentially hid behind “policy” rather than exercising any level of professionalism, empathy, or basic customer service. Most hotels understand that travel delays are out of the guest’s control, and will work with you. Not here.
This experience cost me extra money, unnecessary stress, and wasted time. To add insult to injury, the information about the 9 PM cutoff was not disclosed anywhere on my Expedia booking.
Sara
Lưu trú 4 đêm vào Tháng 9, 2025
