Compare and book 2 Star hotels in Alton, Stoke-on-Trent

"Hotels.com with the hotel have some payment issue. When I check in the hotel front desk staff said that i need to pay for this trip, however, I already fully paid when i booked the hotel. After check and clarified she confirmed already received my payment. And I called to Hotel.com the staff request me to pay again for the hotel and refund my previous payment with Hotel.com due to some payment issue between Hotel.com and the Hotel. But is it the issue of customer why i have to do that. Also...

"Very clean room and the staff were pleasant and helpful.👍"

"The building is run down the hotel had semi permanent residents who looked like they were waiting for interviews with the government for residency in this country also families who must be waiting for social housing cars were being repaired on the carpark area kids running riot it seems more like a block of unloved flats. We didn't get out of the car couldn't see any signs for reception my partner was completely disheartened by the sight before her and was adamant that she would not stay there...

"The toilet was not working correctly. Even after reporting it to the reception — it wasn”t rectified!"

"The lift was out of order while I was there, there was also a strong smell of drains or babies nappies along the corridor. The room itself was adequate and the bed was clean and comfortable. "

"Very friendly staff, very nice room and good breakfast."

"No staff, really weird decor, kitchen and bathroom was un clean, with the kitchen surfaces taped on, the floor coming up and spiders webs. "

"I enjoyed staying at the hotel; it was clean and the staff were friendly "