"I chose this Motel 6 based on the positive reviews, but unfortunately my experience didn't reflect them.
The staff was the best part of my stay. Ms. Kay and every front desk employee I encountered were friendly, professional, and genuinely tried to help. My complaint is with the condition of the room, not the employees.
When I arrived, there was a strong odor I initially thought was cat urine. The air conditioner was filthy, and the controls were so worn I couldn't tell what setting it was on....
"I chose this Motel 6 based on the positive reviews, but unfortunately my experience didn't reflect them.
The staff was the best part of my stay. Ms. Kay and every front desk employee I encountered were friendly, professional, and genuinely tried to help. My complaint is with the condition of the room, not the employees.
When I arrived, there was a strong odor I initially thought was cat urine. The air conditioner was filthy, and the controls were so worn I couldn't tell what setting it was on....
GRETCHEN