"Hotel is in a great location - just over 15 minute walk to the train station, close to shops and the Cathedral - looks like the downstairs has been elegantly renovated. Beautiful newly-refurbished bedroom, with some really thoughtful extra touches - such as a rubber bathmat and handrail, electric fan, suitcase stand, and biscuits every day with the tea and coffee. I liked being able to open the window.
Some of the staff seemed less friendly and professional than one would expect - however,...
"Hotel is in a great location - just over 15 minute walk to the train station, close to shops and the Cathedral - looks like the downstairs has been elegantly renovated. Beautiful newly-refurbished bedroom, with some really thoughtful extra touches - such as a rubber bathmat and handrail, electric fan, suitcase stand, and biscuits every day with the tea and coffee. I liked being able to open the window.
Some of the staff seemed less friendly and professional than one would expect - however,...
"The hotel was lovely and met all our needs. The food was great and the beds super comfy . The only problem to me was the overbearing air freshener which they seem to pump out throughout the hotel . It was far too strong for me ( migraine sufferer). Fortunately it did not smell in my room ."
"The hotel was lovely and met all our needs. The food was great and the beds super comfy . The only problem to me was the overbearing air freshener which they seem to pump out throughout the hotel . It was far too strong for me ( migraine sufferer). Fortunately it did not smell in my room ."
"As I am not happy on the phone found having to book for parking very difficult had to phone direct to the parking company
As the reception would not except cash"
"As I am not happy on the phone found having to book for parking very difficult had to phone direct to the parking company
As the reception would not except cash"
"The room was a bit rough around the edges especially the bathroom ..was a bit too far out of the city ,especially with all the traffic on the main road in and out of Cheltenham also there was no sign on the roundabout wouldn't go there again would pay£ 20 to 30per night more to stay somewhere better"
"The room was a bit rough around the edges especially the bathroom ..was a bit too far out of the city ,especially with all the traffic on the main road in and out of Cheltenham also there was no sign on the roundabout wouldn't go there again would pay£ 20 to 30per night more to stay somewhere better"
"We enjoyed our stay at the hotel, the room was extremely large, bathroom extremely small and dated. Amazing view from the bedroom we sat and enjoyed the view when the weather was rather unpredictable
Good parking
Food good standard, restaurant lacked character and atmosphere but the staff were excellent very friendly"
"We enjoyed our stay at the hotel, the room was extremely large, bathroom extremely small and dated. Amazing view from the bedroom we sat and enjoyed the view when the weather was rather unpredictable
Good parking
Food good standard, restaurant lacked character and atmosphere but the staff were excellent very friendly"
"Got a really good price on a room with a gym on site. There was decent parking available and I got parked up near the entrance. I had a room on the ground floor which was close to the gym as well as the entrance. The room was pretty standard but what was required for me. I got shown to the gym which had new equipment and had plenty to choose from. I was then told it was an extra £5 to use it which would have been nice to know as part of booking the stay. I had a great workout at the gym then...
"Got a really good price on a room with a gym on site. There was decent parking available and I got parked up near the entrance. I had a room on the ground floor which was close to the gym as well as the entrance. The room was pretty standard but what was required for me. I got shown to the gym which had new equipment and had plenty to choose from. I was then told it was an extra £5 to use it which would have been nice to know as part of booking the stay. I had a great workout at the gym then...
"Large clean room with crisp sheets on the bed. Both the bed and the pillows were too firm, resulting in limited sleep
I was convinced that continental breakfast was included when I booked the room. However the Expedia booking did not state that ,nor did the information sent to the Porters Lodge. The charge was though only £5 pp."
"Large clean room with crisp sheets on the bed. Both the bed and the pillows were too firm, resulting in limited sleep
I was convinced that continental breakfast was included when I booked the room. However the Expedia booking did not state that ,nor did the information sent to the Porters Lodge. The charge was though only £5 pp."
"A one night stay plus breakfast. Good. No issues.
Not that it was an issue for my stay but for future reference to consider permitting dogs. Maybe allocate some rooms for o/night stay with dogs.
Wonderful countryside location. You advertise walks. Missing out on a key £ market!"
"A one night stay plus breakfast. Good. No issues.
Not that it was an issue for my stay but for future reference to consider permitting dogs. Maybe allocate some rooms for o/night stay with dogs.
Wonderful countryside location. You advertise walks. Missing out on a key £ market!"
"We stayed in a studio cottage adjacent to the main building.it was exceptionally clean & comfortable . There was a lovely bed &a small kitchen area with microwave & dishwasher. The main hotel has a very friendly bar
The restaurant serves very good food, reasonably priced. The English breakfast is fantastic.
It’s our 4th visit. I think that speaks volumes. Hopefully ,it won’t be our last."
"We stayed in a studio cottage adjacent to the main building.it was exceptionally clean & comfortable . There was a lovely bed &a small kitchen area with microwave & dishwasher. The main hotel has a very friendly bar
The restaurant serves very good food, reasonably priced. The English breakfast is fantastic.
It’s our 4th visit. I think that speaks volumes. Hopefully ,it won’t be our last."
"I stayed for a night with my partner recently and we were very happy with how kind and helpful the staff were, the cleanliness and comfort of the room, and the dinner we had at the adjoining pub! We would definitely stay here again 😊"
"I stayed for a night with my partner recently and we were very happy with how kind and helpful the staff were, the cleanliness and comfort of the room, and the dinner we had at the adjoining pub! We would definitely stay here again 😊"
"Firstly, it was lovely to stay in an independently owned hotel where the staff clearly have great pride in their hotel and ensuring that guests are happy with their stay.
Everyone was charming and helpful.
The breakfast was lovely and the evening meal, although not an extensive menu, was freshly prepared and nicely presented.
In the evenings this is an extremely popular pub with locals and visitors. The bars were absolutely packed and in the Corn Exchange next door was an AC/DC tribute band. We...
"Firstly, it was lovely to stay in an independently owned hotel where the staff clearly have great pride in their hotel and ensuring that guests are happy with their stay.
Everyone was charming and helpful.
The breakfast was lovely and the evening meal, although not an extensive menu, was freshly prepared and nicely presented.
In the evenings this is an extremely popular pub with locals and visitors. The bars were absolutely packed and in the Corn Exchange next door was an AC/DC tribute band. We...
"Strikingly looking hotel. Unfortunately on entering reception, we were greeted with a dirty carpet, which carries on into the bar area with lots of stains. Our room was up 2 flights of stairs, which I wasn't aware of when I booked. Therefore, in this heatwave, the room was an oven. There was a desk fan - 'thank goodness'. Pleased with the room, the layout and amenities. Curtains need seeing to, useless and need blackouts! All the staff were pleasant and hard working. Did not expect a buffet...
"Strikingly looking hotel. Unfortunately on entering reception, we were greeted with a dirty carpet, which carries on into the bar area with lots of stains. Our room was up 2 flights of stairs, which I wasn't aware of when I booked. Therefore, in this heatwave, the room was an oven. There was a desk fan - 'thank goodness'. Pleased with the room, the layout and amenities. Curtains need seeing to, useless and need blackouts! All the staff were pleasant and hard working. Did not expect a buffet...