"Hotel is very tired looking and our room had very poor ventilation.the bathroom window was screwed shut because it was falling apart and the bedroom window had a limited opening.We were unlucky to be on holiday when the heat wave was at its worst."
"Hotel is very tired looking and our room had very poor ventilation.the bathroom window was screwed shut because it was falling apart and the bedroom window had a limited opening.We were unlucky to be on holiday when the heat wave was at its worst."
"Went for one night . Really friendly staff and good location .
Room was Executive Double. Nice and spacious with chairs sofa and good view . Bed was clean and tidy . Just room was a little dated and worn in places."
"Went for one night . Really friendly staff and good location .
Room was Executive Double. Nice and spacious with chairs sofa and good view . Bed was clean and tidy . Just room was a little dated and worn in places."
"What a superb gem of a hotel. Location is ideal for travelling with plenty of car parking. Staff were very friendly and welcoming and the room had everything we needed. Breakfast was extremely good with a wide selection of continental and superbly cooked and varied hot options. Ate dinner in the restaurant and the meal was lovely. Originally booked one night travelling south and then decided to stay again a few nights later when travelling back. Will definitely be back."
"What a superb gem of a hotel. Location is ideal for travelling with plenty of car parking. Staff were very friendly and welcoming and the room had everything we needed. Breakfast was extremely good with a wide selection of continental and superbly cooked and varied hot options. Ate dinner in the restaurant and the meal was lovely. Originally booked one night travelling south and then decided to stay again a few nights later when travelling back. Will definitely be back."
"The room had a smell like cat urine but looked clean.The person who first dealt with us was matter of fact no smile not welcoming and refused to give my husband a receipt until we left he also didn’t tell us it would be emailed to us.All the other staff were lovely the air conditioning was great breakfast average. Probably wouldn’t stay there again."
"The room had a smell like cat urine but looked clean.The person who first dealt with us was matter of fact no smile not welcoming and refused to give my husband a receipt until we left he also didn’t tell us it would be emailed to us.All the other staff were lovely the air conditioning was great breakfast average. Probably wouldn’t stay there again."
"The staff, we found to be friendly, helpful and efficient.
Room bedding and towels were clean with replacements available if required. Rooms were serviced alternate days, but also on request.
Breakfasts were well presented with plenty of choices from hot, cereals, fruit, pastries etc
We had dinner most evenings, which we enjoyed, with a choice of 2 or 3 courses.
Also sandwiches were available if requested at lunch time in the bar."
"The staff, we found to be friendly, helpful and efficient.
Room bedding and towels were clean with replacements available if required. Rooms were serviced alternate days, but also on request.
Breakfasts were well presented with plenty of choices from hot, cereals, fruit, pastries etc
We had dinner most evenings, which we enjoyed, with a choice of 2 or 3 courses.
Also sandwiches were available if requested at lunch time in the bar."
"They lied and said it was a seafront but inside it wasn’t. Fan was very slow and low quality and it was a tiny desk fan. The room was hot as there was no ac and I couldn’t sleep due to heat."
"They lied and said it was a seafront but inside it wasn’t. Fan was very slow and low quality and it was a tiny desk fan. The room was hot as there was no ac and I couldn’t sleep due to heat."
"Went for wedding, was astonished at the route from hotel foyer to venue, especially with so many people attending.
Found dining room food uninspired and breakfast cool even early."
"Went for wedding, was astonished at the route from hotel foyer to venue, especially with so many people attending.
Found dining room food uninspired and breakfast cool even early."
"The room served it's purpose in the sense that there was a bed and a shower but there was no breakfast at all despite saying that it was served on their website. Furthermore, there was no bar even though there was signs for a bar.
There was both an indoor and outside pool but the outside pool was closed and the indoor pool opened at 10am which is the time that you are going out to explore the area. Our bathroom door lock was a bit dodgy when you attempted to lock it on the inside, my partner...
"The room served it's purpose in the sense that there was a bed and a shower but there was no breakfast at all despite saying that it was served on their website. Furthermore, there was no bar even though there was signs for a bar.
There was both an indoor and outside pool but the outside pool was closed and the indoor pool opened at 10am which is the time that you are going out to explore the area. Our bathroom door lock was a bit dodgy when you attempted to lock it on the inside, my partner...
"The Derwent Hotel itself was good and the hotel receptionist helped a lot when we had an issue with the Spa service.
We went for my friend's birthday stayed on the Saturday night, had a great time and booked a surprise treatment for the Sunday morning, when she went down for the treatment it was not on their system and the receptionist was abrupt to my friend and asked if she had the right date, I went and showed all the information ( emails, when I phoned and the money that had been taken from...
"The Derwent Hotel itself was good and the hotel receptionist helped a lot when we had an issue with the Spa service.
We went for my friend's birthday stayed on the Saturday night, had a great time and booked a surprise treatment for the Sunday morning, when she went down for the treatment it was not on their system and the receptionist was abrupt to my friend and asked if she had the right date, I went and showed all the information ( emails, when I phoned and the money that had been taken from...
"There is a golf course on site which means the golfers enter the building at times which creates mess on the floor apart from that room breakfast and evening meal were lovely."
"There is a golf course on site which means the golfers enter the building at times which creates mess on the floor apart from that room breakfast and evening meal were lovely."
"The pub is in a fabulous position, the room we had was good and the staff friendly and helpful. Where it fell down was at dinner. I was there with my wife for our 56th wedding anniversary and was hoping for an excellent experience but the service was poor, I had to go up to the bar and ask for a menu after waiting for some time. Again I had to ask for someone to take our order, my second drink was waiting on the bar and I had to retrieve it myself. When food eventually arrived (rack of ribs)...
"The pub is in a fabulous position, the room we had was good and the staff friendly and helpful. Where it fell down was at dinner. I was there with my wife for our 56th wedding anniversary and was hoping for an excellent experience but the service was poor, I had to go up to the bar and ask for a menu after waiting for some time. Again I had to ask for someone to take our order, my second drink was waiting on the bar and I had to retrieve it myself. When food eventually arrived (rack of ribs)...
"Good points :-
Location, helpful staff, clean an & comfortable rooms and dining facilities, good food.
Bad points :-
Car park far too small - can be a real problem finding a space and parking.
No lift to upper floors and therefore access challenging for some senior citizens and a no-go for the disabled."
"Good points :-
Location, helpful staff, clean an & comfortable rooms and dining facilities, good food.
Bad points :-
Car park far too small - can be a real problem finding a space and parking.
No lift to upper floors and therefore access challenging for some senior citizens and a no-go for the disabled."
"Able to easily check in slightly early and the staff were really helpful, both at reception and the cleaning staff were really nice as well. The room was lovely and clean, and had Aircon which was brilliant! Beds were comfy and spacious and the bathroom was big and clean too!"
"Able to easily check in slightly early and the staff were really helpful, both at reception and the cleaning staff were really nice as well. The room was lovely and clean, and had Aircon which was brilliant! Beds were comfy and spacious and the bathroom was big and clean too!"