"Hotel is in a great location - just over 15 minute walk to the train station, close to shops and the Cathedral - looks like the downstairs has been elegantly renovated. Beautiful newly-refurbished bedroom, with some really thoughtful extra touches - such as a rubber bathmat and handrail, electric fan, suitcase stand, and biscuits every day with the tea and coffee. I liked being able to open the window.
Some of the staff seemed less friendly and professional than one would expect - however,...
"Hotel is in a great location - just over 15 minute walk to the train station, close to shops and the Cathedral - looks like the downstairs has been elegantly renovated. Beautiful newly-refurbished bedroom, with some really thoughtful extra touches - such as a rubber bathmat and handrail, electric fan, suitcase stand, and biscuits every day with the tea and coffee. I liked being able to open the window.
Some of the staff seemed less friendly and professional than one would expect - however,...
"As I am not happy on the phone found having to book for parking very difficult had to phone direct to the parking company
As the reception would not except cash"
"As I am not happy on the phone found having to book for parking very difficult had to phone direct to the parking company
As the reception would not except cash"
"The room was a bit rough around the edges especially the bathroom ..was a bit too far out of the city ,especially with all the traffic on the main road in and out of Cheltenham also there was no sign on the roundabout wouldn't go there again would pay£ 20 to 30per night more to stay somewhere better"
"The room was a bit rough around the edges especially the bathroom ..was a bit too far out of the city ,especially with all the traffic on the main road in and out of Cheltenham also there was no sign on the roundabout wouldn't go there again would pay£ 20 to 30per night more to stay somewhere better"
"This hotel is a historic building that is showing a few signs of age on the outside. There are the inevitable multiple changes in floor level through the building. We had a small ground floor room so avoided the steep stairs. The shower was very small. The room was quiet, looking out onto the carpark. Parking was free. Check in and out was automated so there was little contact with hotel staff other than in the restaurant. Breakfast and dinner were good. The hotel is best for guests with...
"This hotel is a historic building that is showing a few signs of age on the outside. There are the inevitable multiple changes in floor level through the building. We had a small ground floor room so avoided the steep stairs. The shower was very small. The room was quiet, looking out onto the carpark. Parking was free. Check in and out was automated so there was little contact with hotel staff other than in the restaurant. Breakfast and dinner were good. The hotel is best for guests with...
"We enjoyed our stay at the hotel, the room was extremely large, bathroom extremely small and dated. Amazing view from the bedroom we sat and enjoyed the view when the weather was rather unpredictable
Good parking
Food good standard, restaurant lacked character and atmosphere but the staff were excellent very friendly"
"We enjoyed our stay at the hotel, the room was extremely large, bathroom extremely small and dated. Amazing view from the bedroom we sat and enjoyed the view when the weather was rather unpredictable
Good parking
Food good standard, restaurant lacked character and atmosphere but the staff were excellent very friendly"
"A pleasantly quirky place, and the staff were incredibly lovely and helpful. Rooms were fresh and spotlessly clean. No noise from inside the hotel, and little from outside. Bar was good value. The cooked breakfast wasn't great, and I didn't feel particularly good value, but the continental breakfast was very good value and very tasty and fresh. Would happily stay again!"
"A pleasantly quirky place, and the staff were incredibly lovely and helpful. Rooms were fresh and spotlessly clean. No noise from inside the hotel, and little from outside. Bar was good value. The cooked breakfast wasn't great, and I didn't feel particularly good value, but the continental breakfast was very good value and very tasty and fresh. Would happily stay again!"
"Got a really good price on a room with a gym on site. There was decent parking available and I got parked up near the entrance. I had a room on the ground floor which was close to the gym as well as the entrance. The room was pretty standard but what was required for me. I got shown to the gym which had new equipment and had plenty to choose from. I was then told it was an extra £5 to use it which would have been nice to know as part of booking the stay. I had a great workout at the gym then...
"Got a really good price on a room with a gym on site. There was decent parking available and I got parked up near the entrance. I had a room on the ground floor which was close to the gym as well as the entrance. The room was pretty standard but what was required for me. I got shown to the gym which had new equipment and had plenty to choose from. I was then told it was an extra £5 to use it which would have been nice to know as part of booking the stay. I had a great workout at the gym then...
"Large clean room with crisp sheets on the bed. Both the bed and the pillows were too firm, resulting in limited sleep
I was convinced that continental breakfast was included when I booked the room. However the Expedia booking did not state that ,nor did the information sent to the Porters Lodge. The charge was though only £5 pp."
"Large clean room with crisp sheets on the bed. Both the bed and the pillows were too firm, resulting in limited sleep
I was convinced that continental breakfast was included when I booked the room. However the Expedia booking did not state that ,nor did the information sent to the Porters Lodge. The charge was though only £5 pp."
"A one night stay plus breakfast. Good. No issues.
Not that it was an issue for my stay but for future reference to consider permitting dogs. Maybe allocate some rooms for o/night stay with dogs.
Wonderful countryside location. You advertise walks. Missing out on a key £ market!"
"A one night stay plus breakfast. Good. No issues.
Not that it was an issue for my stay but for future reference to consider permitting dogs. Maybe allocate some rooms for o/night stay with dogs.
Wonderful countryside location. You advertise walks. Missing out on a key £ market!"
"I stayed for a night with my partner recently and we were very happy with how kind and helpful the staff were, the cleanliness and comfort of the room, and the dinner we had at the adjoining pub! We would definitely stay here again 😊"
"I stayed for a night with my partner recently and we were very happy with how kind and helpful the staff were, the cleanliness and comfort of the room, and the dinner we had at the adjoining pub! We would definitely stay here again 😊"
"Loved old inn. Staff went over and above to be helpful,dog even had sausage gor breakfast. I found out no lift Expedia said couldn't ca cel without losing my money,when I told them this they said not a problem they would have returned it,again thanks for nothing Expedia. Staff so helpful and helped to get up to bed. Food was to die for had evening meal,lovely fresh cooked menu and breakfast again fabulous. Would recommend and would go again in spite of no lift!"
"Loved old inn. Staff went over and above to be helpful,dog even had sausage gor breakfast. I found out no lift Expedia said couldn't ca cel without losing my money,when I told them this they said not a problem they would have returned it,again thanks for nothing Expedia. Staff so helpful and helped to get up to bed. Food was to die for had evening meal,lovely fresh cooked menu and breakfast again fabulous. Would recommend and would go again in spite of no lift!"
"The entrance to the hotel was lovely and staff very welcoming and helpful. It was good that you needed a room key to call a lift as it felt secure.
Pool was nice but a bit tatty , old surroundings
Room on 3rd floor was UNCOMFORTABLY hot with no air con ...just a small desk fan .
We hardly slept due to it being too hot and stayed out of the hotel as much as possible which was not great as we were there for a sports competition and needed to rest.
Food and room service not available Friday, ...
"The entrance to the hotel was lovely and staff very welcoming and helpful. It was good that you needed a room key to call a lift as it felt secure.
Pool was nice but a bit tatty , old surroundings
Room on 3rd floor was UNCOMFORTABLY hot with no air con ...just a small desk fan .
We hardly slept due to it being too hot and stayed out of the hotel as much as possible which was not great as we were there for a sports competition and needed to rest.
Food and room service not available Friday, ...
"Firstly, it was lovely to stay in an independently owned hotel where the staff clearly have great pride in their hotel and ensuring that guests are happy with their stay.
Everyone was charming and helpful.
The breakfast was lovely and the evening meal, although not an extensive menu, was freshly prepared and nicely presented.
In the evenings this is an extremely popular pub with locals and visitors. The bars were absolutely packed and in the Corn Exchange next door was an AC/DC tribute band. We...
"Firstly, it was lovely to stay in an independently owned hotel where the staff clearly have great pride in their hotel and ensuring that guests are happy with their stay.
Everyone was charming and helpful.
The breakfast was lovely and the evening meal, although not an extensive menu, was freshly prepared and nicely presented.
In the evenings this is an extremely popular pub with locals and visitors. The bars were absolutely packed and in the Corn Exchange next door was an AC/DC tribute band. We...