Compare and book 4 Star hotels in Coalfield, Harriman

"When I arrived I was told I already checked in which was impossible since this was the first time I stepped foot on the property. Then the lady said there was a card on file for incidentals and it wasn't mine. I told her that and she just kept insisting that it was mine. Then I asked her if there was going to be someone in my room and she said no. So I went upstairs with my kids and there was already luggage in my room. I immediately called the lady and she said you'll just have to talk to my supervisor and hung up on me. I tried to call her back and she wouldn't answer. I left my kids in the room, one being a 3 year old autistic child, since I didn't want to cart them all over the place. I went up to that same lady and she immediately brushes me off and points to her supervisor. The supervisor did get it fixed although didn't know why it happened since they always check IDs. The lady I dealt with should not be in customer service."