Compare and book 4 Star hotels in Kilauea, Hawaii

"Dear Expedia Customer Support, I am writing to formally express my dissatisfaction with a recent booking made through your platform. While we were looking forward to a relaxing stay, our experience at the resort fell significantly short of expectations due to multiple issues that were not disclosed at the time of booking. Most notably, the property was undergoing active construction, which was not mentioned anywhere in the listing. The main lobby was completely closed off, resulting in extremely inconvenient access to our room. We were required to navigate through multiple hallways and elevators just to reach our accommodations, as well as to access the pool and other amenities. As I am currently pregnant, these extended and indirect walking routes created additional physical strain and discomfort, further impacting our stay. Additionally, there was a visible leak in the makeshift lobby area, with numerous buckets placed in front of the only available elevators. This not only impacted accessibility but also raised safety and cleanliness concerns. Our room itself had several issues that further diminished our experience: - An ant infestation - Noticeable buildup or rust-like growth on all lamps - A missing screen door on the sliding door, limiting our ability to enjoy fresh air comfortably These conditions do not align with the standards that were advertised at the time of booking, nor with what we expect when booking through Expedia."

"We stayed at the Sheraton Kauai resort villas during spring break (we are a family of 4). We really enjoyed the property which provided enough variety give it is not the size of some of much larger resorts on the island. Besides the pool, my kids (12 and 15) really enjoyed playing garden chess and corn hole. It was really convenient to have a kitchenette and the ability to do laundry in the villa. We just wish the kitchen came with either 2 sets of dishes and utensils (or a dishwashing liquid, a sponge and a drying rack to do dishes by hand) since it did not make sense to run the dishwasher for 4 plates after each meal. The property itself is in a great location and near a nice shopping center. There are also 2 restaurants on site and a convenience store/gift shop on the premise. Would definitely recommend."

"Breakfast was basic. Poolside seating is good "

"We were surprised to learn that we ended up at a time share resort. The listing had the word “aparthotel” in small print which is the code for understanding that this isn’t a standard hotel arrangement. Our suite was OK but pretty blah. A second disappointment was that we were put in an accessible suite which meant that the bathroom was unpleasant. And while there is a good restaurant on the property it doesn’t serve breakfast so you need to buy food at their little market or the local grocery store which was recovering from a problem with their refrigeration system. The resort location is close to several great beaches and Hanelei is a prime area to explore. And once we adjusted to the timeshare mode our stay was pleasant. "

"Room was great. Pool and beach and ocean great. Lava good food and breakfast cafe was wonderful"