Compare and book 4 Star hotels in Merston, Chichester

"It was our first time staying here and was looking forward to all it has to offer. On arrival booking in was via self check in and was pleasantly greeted by a member of staff at the self check in desk, check in completed and we took the lift to our room. Upon opening the door to our room we were unfortunately met with a damp musky smell..! We also noted the window open and thought just maybe the smell had come in from outside, so we shut the window and wedged the door open to try and clear the smell.. After about an hour we shut the door and after not long the smell was back unfortunately. We scanned the QR code used to send a complaint expecting someone to reply shortly but heard nothing. We were due to go out for the evening so got ready and went out, we did expect someone to reply or call us during the evening but we heard nothing. As we were only staying for the one night we didn't bother to waste our time chasing it up as we had more important things to do, so the next day we had our breakfast and left. It's now one week later and nobody has been in touch.. So has been disappointing."

"Room was little cold, radiators not turned on and fan heater not working. Extra blankets in wardrobe would have been appreciated."

"The hotel is in DESPERATE need of refurbishment. It’s incredibly run-down. The carpets are in a state in the communal areas a bedrooms and the whole place just needs work - drafty windows, peeling paint, scruffy furniture. But the building is lovely, the rooms are spacious and they are SUPER welcoming of dogs. The fridge was missing from our room, and the swimming pool is also needing some work. The bar food is a lot of frozen stuff, and not very nice. Think Weatherspoons. Breakfast buffet is good though. So much potential there, grounds are wonderful. Location great. Just needs a good clean and decorating! "

"Used the pool, steam and jacuzzi. All facilities within that area were immaculately clean, including the changing room. Staff were friendly and helpful. "