Compare and book 4 Star hotels in Surui, Mage

"Very accessible. The staff are awesome! Francisco was very patient with us and helped us get our luggages stored as we got there way too early"

" It has an unbelievable view it was amazing to look at the Pao de Azúcar mountain morning evening and night. This was definitely the best thing in this hotel. Unfortunately our Ac wasn't working I had to wait until 2 rooms later at 11pm and it was just too much for me. Manager thought we could not understand Brazilian Portuguese, and scolded staff for changing our room with out her knowledge. No wonder it takes so long to help the client. Basically I paid a full day in a room with out being in it. Staff was attentive and they tried to help. Hope they can make the adjustments to management, it's unnecessary for someone to travel so far and not be able to rest in a paid room and not even be compensated. Breakfast was superb. Best coffee I had all week. Waiters and food at restaurant were excellent also. Pool could be better maintained the glass of the rooftop is stained witch can spoil the view. That area also is a bit small for me. "

"We are very disappointed that we had a extremely bad stay in this hotel as the air conditioning didn’t work and the telephone didn’t work, the worst part is the room is extremely stinky, it’s so bad my friend even had an asthma attack. When they moved us to a different room the next day, the toilet didn’t work. The hotel is not the condition as it is advertised at all! "