"Receptionist seemed new. Not very welcoming and very quiet. I had paid extra for a bigger room with club lounge access but she didn’t mention this until I asked . Then after she looked again in the system, she said “oh ok I’ll add vip access” as if she was doing me a favour. I then showed her my booking and she again said “yeah I’ll add vip access for the lounge”, once again not really acknowledging that I had already prepaid for this. I then asked about spa/facilities /pool and she informed me...
"Receptionist seemed new. Not very welcoming and very quiet. I had paid extra for a bigger room with club lounge access but she didn’t mention this until I asked . Then after she looked again in the system, she said “oh ok I’ll add vip access” as if she was doing me a favour. I then showed her my booking and she again said “yeah I’ll add vip access for the lounge”, once again not really acknowledging that I had already prepaid for this. I then asked about spa/facilities /pool and she informed me...
Sara