Compare and book 5 Star hotels in Fitts Village, Derricks

"I was going to leave a 5 star rating but after my staycation at this hotel I accidentally left my phone charger. I spoke to staff 5 times over a 24 hour period regarding looking to see if the charger was found and every time I called I felt like no one made an effort to look for the charger, I had to give my name and number each time I called as no one would ever call me back with an update. As someone who frequently does staycations with my family throughout the year, this definitely changed my mind from coming back. Just because someone is no longer a guest doesn’t mean you can’t assist them as you don’t know if they will return or recommend others to visit. They are still yet to give me a call back on if the charger was found or not. "

"The staff was nice and accommodating. Best part about the resort was the staff. The resort was not clean to my standards. For example the resort room floors had the same trash and stains on the floor the entire time. The food was just decent and at some times good. Nothing to write home about. The drinks were delicious and the staff did a great job keeping the drinks coming. The resort is beautiful. I would stay again due to the staff being so friendly and accommodating. They definitely need to improve the cleanliness. Also the night life and entertainment was mediocre but it could just be because there was not a lot of visitors on the resort."