In Gakona, a hotel must offer a certain amount of top-notch amenities to earn a 5-star rating. These can include gourmet restaurants, saunas and spas, on-site gyms, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You'll enjoy things like nightly turn-down services, concierge services and in-room massages. Some may even offer additional touches like a welcome gift.