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"The magnetic lock wasn’t working at south tower and it was very cold outside. A staff member saw us struggling and never came to help. "

"Rooms were decent but bedding wasn't clean or changed. Shower was leaking water the whole time wasn't able to plug the tub for a bath for my toddler. Morning staff are lazy had been left on hold for 1hr for reservations confirmation. Tv reception was crappy couldn't connect to wifi or connect my phone to.the tv for movies to watch. Sketchy homeless people everywhere inside and outside. Pool was freezing cold to swim in, no towels in the pool area. $30 to have your cat or dog per night. Breakfast was edible but not that great. The heater was blowing cold n hot all night long so i couldn't get comfortable. When we started to pack and leave i took the sheets off the bed and found dirty towels under the sheets found asock as well. The room had a musty smell to it as well. Through Expedia the price was worth the stay. Id give this hotel a 2.5 star rating they could do better. Staff could have been more polite and actually do as their required to do for the jobs it'd be a better stay. "

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"Great place! Very clean and cute. Lots of stuff to do on the property and the decorations were really fun. Friendly staff and the shuttle was quick and very helpful. Highly recommend, will stay again."

"The area is extremely sketchy, the inside of the main hotel has been remodeled. The evening staff was extremely accommodating and kind. There was a mouse in my room in the middle of the night. The person in the morning who told me she was the front desk manager was extremely rude unaccommodating and needs to be coached on customer service skills. I was on a 7:30 appointment for the shuttle I got up to the lobby at 7:32 she did not apologize for them leaving me behind I asked why didn't someone call at 7:15 if they weren't going to wait for me to walk 2 minutes down the hallway and she said they don't call they don't remind anyone The shuttle driver came back at 7:40. I'm not sure where he went but I thought it was extremely rude and so was her behavior I was 2 minutes late getting to the lobby they should have waited or called my room. For a staff leader she does not have the skills to hold that position. I've been in hospitality for over 20 years I would not put someone with those poor customer service skills in charge of anyone. Again the evening staff was accommodating, the area is really sketchy especially for women traveling alone, there is food across the street a teriyaki place a Korean barbecue and a little pizza place, other than that you need to do DoorDash or have a rental car. The best option would be pay a little more and do not stay on spenard, Bad area & management. tourists don't know where to go, don't go to a hotel on spenard, especially this one. "

"One of the best rooms we have stayed in while visiting Anchorage, will definitely come back."

"The spa was excellent "

"Restraint staff not existing waited 15 minutes to try to be seated no one in site left restraunt. "

"The one thing that lets down this hotel is how long it takes the shuttle bus to pickup guests. The hotel is 5 minutes away, but the bus takes over 30 minutes to pick me up after being called, late at night, where I was the only passenger. I have stayed at this hotel many times, and pickup from the airport is normal to wait 30minutes or longer"