In Gaverdovskiy, a hotel must provide a certain level of upscale features to earn 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You'll enjoy things like nightly turn-down services, in-room massages and concierge services. Some may also offer additional touches like welcome gifts.