Flawless guest service is the defining feature of every 5-star hotel in Kahama. From the instant you arrive, staff attend to your every need, whether offering luggage assistance and storage or providing in-room massages. In addition, hotels have to feature upscale amenities to be considered for a 5-star rating. These can include luxury baths, saunas or spas, pools, fine dining restaurants and knowledgeable concierge.