Faultless guest service characterises every 5-star hotel in Lunglei. From the minute you step through the door, staff attend to your every need, whether recommending activities or providing a turn-down service. Plus, hotels must offer top-rate amenities to be eligible for a 5-star rating. These can include deluxe baths, on-site spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.