Exemplary guest service is the defining feature of every 5-star hotel in Mineralni Bani. From the moment you arrive, staff attend to your every need, whether offering luggage assistance and storage or providing in-room massage treatments. What's more, hotels must offer upscale amenities to obtain a 5-star rating. These can include deluxe baths, spa facilities, pools, fine dining kitchens and knowledgeable concierge.