Flawless guest service is at the heart of every 5-star hotel in Mkushi. From the minute you step through the door, staff ensure your every need is met, whether answering room service calls 24/7 or providing a turn-down service. On top of that, hotels have to feature upscale conveniences to meet the standard for a 5-star rating. These can include deluxe baths, an on-site spa, pools, gourmet kitchens and knowledgeable concierge.