In Nopera, a hotel must offer a certain level of upscale conveniences to earn 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may also offer extra touches such as a welcome gift.