Flawless guest service is integral to every 5-star hotel in Novy Urengoy. From the moment you enter the lobby, staff ensure your every need is met, whether offering luggage assistance and storage or providing in-room beauty treatments. Plus, hotels must offer upscale amenities to be considered for a 5-star rating. These can include luxury toiletries, an on-site spa, swimming pools, gourmet kitchens and knowledgeable concierge.