Compare and book 5 Star hotels in Río Lajas, San Juan

"A little pricey but excellent hotel and service. The actual beach is really small, which was a little disappointing based on the pictures i had seen. Had to wait almost an hour after check in time (4PM) and had already been waiting for over an hour, but lots of people were also on the same boat."

"No one to greet us on arrival, not that big of a deal but was a red herring of what was to come. Staff made an error in placing a hold on our card on arrival and so we kept having daily unexplained charges on our cc including bar and restaurant charges that were not ours. Additionally they put an extra 500$ hold on our card again even after speaking with management. Needless to say it wasn’t a relaxing stay wondering if we were going to end up paying a huge bill that wasn’t ours. Staff was rude while dealing with this situation. Also, for the price the beds and pillows were not comfortable. Power went out one night and then internet as well which is a bummer when we were watching a movie. Staff in general seemed uninterested in helping guests. They must pay terribly which is sad for what they are charging guests. "