Flawless guest service is the defining feature of every 5-star hotel in Sargeant Street. From the minute you step through the door, staff cater to your every whim, whether arranging customised tours or providing a nightly turn-down service. Also, hotels must offer upscale amenities to qualify for a 5-star rating. These can include luxury bathrooms, saunas or spas, swimming pools, gastronomic restaurants and knowledgeable concierge.