In Sunninghill, a hotel must offer a specific level of upscale features to be designated 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their extraordinary service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer special touches such as welcome gifts.