In Whale Pass, a hotel must offer a specific level of high-end amenities to be designated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their exceptional service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may also offer special touches such as welcome gifts.