"We stayed here for a baseball tournament weekend, and I would warn other tournament families before booking.
The main issue was the front desk employee, Cindy. She was rude, accusatory, and claimed our kids were running the breezeway, slamming doors, and knocking on rooms she “saw on camera.” The problem was one of the families she blamed was not even at the hotel at the time.
She also questioned my husband repeatedly when he asked for an extra sheet for our son and again when he asked for a washcloth. Completely unnecessary and very unwelcoming.
The rooms were okay overall but had a musty smell. There was also a strong smell of weed outside often.
I noticed other reviews mentioning rude front desk staff, and now I understand exactly what they meant. Management should address this immediately because one employee can absolutely ruin the experience for paying guests. We will not stay here again, and I would not recommend this hotel to tournament families looking for a comfortable, family-friendly stay."