"This used the name Ritz, but it's not the Ritz Carlton. They would not put their name on this place. The staff was not very helpful, the accomodations were subpar and I left a bottle of pills in my room and came back 30 minutes later and they magically "disappeared"."
"I had stayed in this hotel many times .. but this last time I wasn't happy cause it did not have a fridge or microwave... I will probably try another hotel on my next visit to Acapulco"
"The views and having our own swimming pool was great. The concept of needing transportation to go anywhere in the resort not very convenient and time consuming. What was very disappointing was their travel agency. We rented a private yacht (Sonrisas) and they failed to notify us that the AC didn’t work and also that the whole 5 hours the yacht will have a terrible sewage smell."