6/10 - Được
Kimberly, Joliet
Đi theo nhóm
12/04/2026
Thích: Sạch sẽ, nhân viên & dịch vụ
The staff at Airport View Hotel were very friendly and eager to assist with any of your needs. There are a few amenities listed on the website, but they do not have them. For example, on the website it states they have laundry facilities and laundry services. The laundry facility is listed twice and the laundry services is listed once. I thought the property actually had washer and dryers available to the customers so they could do laundry. This was one of the reasons I booked with Airport View Hotel. I was very disappointed when I found out they only offered laundry services and didn't have the laundry facilities as stated on the website. The website also stated they have two pools (one inside and one outside). I only found one pool which was inside but had open air sections with part of the roof and outside wall construction of the building. I asked where the other pool was and the staff said there was only one pool. The hotel uses air fresher diffusers which the scent is used throughout the entire hotel, hotel rooms, and in their cleaners. I had a hard time with the scent because I was getting over a bad cold. The scent was making me cough even more that I was thinking about switching hotels. My first room was nice, but the shower drain was clogged. They switched my room (#2 room) which seemed claustrophobic. They eventually moved me to a different room (#3) which was a bigger room. It appeared some walls and shower ceiling have/had mold/mildew they're trying to remediate.
Kimberly
Lưu trú 3 đêm vào Tháng 4, 2026
