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"The staff."

"Great service"

"The hotel is a great, with features like a huge pool and plenty of garden space around. Also, the service is top notch. The staff all seem to genuinely care that you have a good time and are they are very attentive. And the brekafast is superb!"

"Good transit hotel. Room was nice. Pool looked good. Gym didn't use.Breakfast was excellent and cheap. Bar downstairs had football and nice UK Sunday Lunch.Didn't have time to explore area but I'll hope to be back."

"second time we were staying at this Shangri La. Food is absolutely beautiful here. The buffet spread is overwhelming, there is absolutely no way you can even try everything. The staff and service in general is definitely top. Rooms are clean. Overall the whole place is very welcoming and accommodating. I will definitely go back again."

"Nice room and staff were excellent"

"Staff were amazing, hotel grounds were beautiful and lots of choices for dining. Would 100% recommend."

"Very good stay and good staff! "

"Outstanding service and exceptional staff Despite experiencing some inconveniences during our stay, what truly stood out was the outstanding professionalism, kindness, and commitment of the entire staff. Every issue was handled with genuine care, efficiency, and a clear willingness to help, always making us feel heard and supported. The team went above and beyond to ensure our comfort, showing a level of service that reflects true hospitality. Situations can happen anywhere, but the way the staff responds makes all the difference — and in this case, they did an excellent job. Special thanks to the management and all team members for their dedication and customer-oriented approach. This level of service makes us confident in returning and recommending the hotel without hesitation."