"My family of 6 travels ALOT, and this hotel has made its way to one of the worst we have ever stayed at in a list of many!
Paid for a 2queen suite with pullout couch. Made sure our room had a bath tub for our little children. We were given a room on the second floor. In the evening as we were preparing for bed we noticed the ceiling was leaking directly onto the bed and the foot of the mattress was soaked.
Front desk moved us to two separate rooms (dividing our family, children and shared luggage) stating that they were full so these were the only rooms they could offer and to speak to a manager in the morning about compensation as we were not getting what we paid for. So late at night as we were all headed to bed we instead packed up all our belongings and moved. Not to mention we were now traveling up and down from floor 1 to 3 to reach eachother with clothes/toiletries/etc.
Next morning — we can hear the manager behind the desk talking but are told she was in a meeting. Said we would be waiting to meet with her before leaving for the day. Front desk then tells us we have to clear one of the rooms and move all our stuff to one room (with one king size bed) for 6 people, as the other room was held for someone else. No concern for the customers already there that did not have a room. So then our morning was further delayed as we packed up AGAIN. The manager magically became available after that to assure us she would find us a room “somewhere”"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
