Search Hotels Near Alps Street Reserve, Sawyers Valley

"Friendly staff"

"Room was lovely. Staff were friendly. Great location for the races."

"Very well presented hotel. Food options were great and staff are super friendly. Only downside is that the staff only advised us upon checkout that the $100 deposit will take 5 to 10 business days to refund, that seems very excessive for a one night stay. "

"Clean room"

"Everything was good and very relaxing "

"We stayed here the night before our flight back to the UK. It was excellent- really comfy bed and excellent food. We would recommend this hotel. The free airport shuttle was a really welcome extra. Thank you"

"Clean room. Convenient location "

"Comfortable, close to shops and restaurants. "

"They offer shuttle service from airport by phoning on arrival. After very long and delayed flight, I phoned at about 8pm local time, but no-one to take call so I left my name and number for call back. I tried again 10 minutes later. Again, no-one available. I tried a third time but no-one available. Being in a strange country, extremely tired after long flight, we had no choice but to get taxi. Cost $65. On check-in, I told receptionist who confirmed I had used correct number. She asked me to speak to manager next morning to arrange reimbursement. Apartment was OK and after a good night’s sleep, I spoke to manager. He checked my phone and confirmed that I had used the correct number 3 times. He even used my phone to dial the number and it rang on his desk. He apologised and promised to investigate, contact me by email and refund me with my out-of-pocket costs [which would be $55]. After a week, I emailed the company and the response really shocked me. He claimed there was no record of me contacting them [basically calling me a liar] even after seeing the calls on my phone. He said that he would “meet me half way” and credit me with 30 dollars. I replied that I did not accept this offer as we were $55 out-of-pocket. I got no response. After a few days I got a credit of 19p [30 cents] to my account. I contacted him again [very annoyed] and a further £15.81 [so total of about 30 dollars] was added to my account. I contacted manager again but no response. I would not recommend."