2/10 - Tồi
Amelie
Đi theo nhóm
24/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The state of this hotel is unacceptable. Avoid it at all costs. The room we were supposed to stay in was infested with bed bugs. The bathroom was absolutely filthy with loads of ants and hair on the floor. The bed sheets were dirty and ripped, so were the curtains. It looked like this room had never been cleaned before. It was clear to us that we won't stay there, so we were forced to find another hotel. After we left (it was in the middle of the night) we came back the next morning and demanded a refund. After a lot of back and forth and the staff member refusing to call the hotel manager who was supposedly in a meeting the whole day and therefore not available, they refunded us the money in cash. On top of that the staff member claimed that this never happened to her before even after 11 years of working there, which simply cannot be true, regarding the bad reviews of this hotel which all address the same issues and are not all too old. All in all it was a terrible experience. Do not go there.
If you ever visit this hotel and have the same experience as we did. Be persistent and insist on your refund.
Amelie
Lưu trú 3 đêm vào Tháng 8, 2025
