Independent, Ân Thi, Hưng Yên

"Everything was great. Suggestion to upgrade TV software as YouTube and a few channels were not working. Would be nice to be able to relax a bit after a long day of exploring by watching TV. "

"They got you feeling like a King and/or Queen here. I aint giving them a 5/5 for no reason on each checklist. The assistance and care given is immaculate. There's someone to open the front door, complimentary drinks refreshments are provided while you wait, and a small moist towel was offered to clean yourself up. Upon my arrival and final day, the helpers came out to assist with me and my friend’s luggage out/in the taxi. They were also sincere and accommodative when it came through questions...

"Staff was amazing! We booked to rest for a few hours before our overnight train to sapa and the staff was kind enough to let us check in early. "

"Everything we could have wanted for our short stay in Hanoi. Good air conditioning, friendly & helpful staff, great breakfast and in the heart of the action. Daughter just loved little gift on departure. Definitely 6 stars for hospitality. "

"Personnel aux petits soins ! Tres belle adresse."

"If not for the billing mistakes and claims for minibar (which were resolved) it would have been perfect. Don't tell the guest that the water and soft drink is complimentary in a suite when your staff then claims payment for this. "

"Oki"

"Friendly and helpful staff. Nice and clean hotel, located in heart of Hanoi. We experienced a wonderful new year's night by the lake that is just around the corner. Nice breakfast at the top of the hotel. Love it! "