"The staff were very kind and friendly, and the cleaners did an amazing job at keeping our rooms tidy. However, the whole place was much older than we expected from the photos. No stairs for the first two floors so unless you’re staying at ground level, you will have to climb a couple of flights of stairs to get to the lift. The initial room was like a basement that smelled mouldy, they luckily gave us another room, but even the better room had mould between the shower tiles and the shower floor was extremely slippery so we both had falls in the shower. There was a good selection of food at breakfast, and the location was fantastic. However, I will opt for a more modern, cleaner hotel next time I visit Hanoi."
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