"The staff are not very friendly and especially to independent travellers as the hotel is geared to large groups. There are rules about only being allowed 2 sachets of coffee in the room then you have to buy more. There is a lift but only to certain areas, not all rooms are accessible by lift, which is not good as it appears that most guests are elderly. Breakfast not available to those not travelling in a group. Area out the back in the area that you go through to the car park is an accident waiting to happen with tools and cables strewn around untidily (see photo)"