4/10 - Kém
Michelle
Đi cùng gia đình và trẻ nhỏ
01/04/2026
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
We stayed two nights. Our first night and morning were excellent. The young man who checked us in and also greeted us the next morning was amazing. Friendly. Helpful. The young girl at the desk the second night however was not. After a day of hiking we were all hot and tired md just wanted to shower and relax. The young man had told us to place our used towel outside our door after the first night and they would be replaced with fresh towels. So we did that. When we came back to our room the evening of day two we saw only two fresh towels. Our old towels had been picked up. So I stopped at the front desk to grab a few more towels. The young woman at the desk said I would need to bring the old towels to the desk to exchange for new towels. I explained that we had left the old towels outside our room and they had been picked up so we no longer had them. I explained we had three people in our room and only two clean towels. We would like at least one more so we could all shower. She said “is that so?” I just looked at her. She said here is our towel policy pointing at a sign taped on the desk. I once again explained we no longer had the used towels. Her response was “well I’m busy folding towels so it will have to wait”. I just looked at her. Her response and her attitude were unacceptable. I should not have to answer an interrogation and provide proof that we had no towels just to get fresh towels. Until this point I would gladly have booked at your hotel again.No longer.
Michelle
Lưu trú 2 đêm vào Tháng 3, 2026