2/10 - Tồi
Shea
06/05/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I would not have booked this hotel had Expedia or the property accurately disclosed the true condition of the premises. The hotel was undergoing major construction, but the extent of the disruption was not meaningfully disclosed before booking. When I arrived, the property looked closed. An employee smoking outside informed me that the main entrance was inaccessible and that I would need to enter through a dimly lit side entrance that was difficult to find and felt unsafe. Inside, the hotel looked more like a construction zone than an operating Hilton property. There were plastic sheets, dust, unfinished areas, and a makeshift front desk setup.
One of the primary reasons I chose this hotel was the advertised gym. I specifically asked the front desk whether it was open and was told that it was. That turned out to be completely inaccurate. The gym was unusable and in total disarray, with construction debris and even toilets sitting on the floor. The next morning, another employee told me to use the gym at a nearby Hilton property, but when I drove there, that hotel refused access and advised that I should never have been sent there. I ultimately had to pay out of pocket to use a local Lifetime Fitness.
The experience was stressful, misleading, and completely inconsistent with what was advertised. I was traveling for work and expected a safe, functional hotel environment, especially from a Hilton-branded property. Instead, I spent the trip dealing with confusion & misinformation
Shea
Lưu trú 1 đêm vào Tháng 4, 2026