8/10 - Tốt
Kathy
Đi cùng bạn đồng hành
27/11/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a wonderful B&B in most all respects: clean, comfortable, in a great location, private entrance to room w/o going through house, nice breakfast, good parking, quiet, walkable to many places. It would clearly deserve a 5 star EXCEPT for lack of communication prior to and at the start of our stay. We arrived for checkin at 4 pm. No one around. Doors locked. No advance notification of how the process worked despite sending emails directly to their “info@“ email address. We went back online, found a number and called. Ends up they had a contactless way to arrive, which would have been fine HAD WE KNOWN OF IT IN ADVANCE. We then had to ask about breakfast hours — which again, we had emailed about in advance and never received a response. THEN, we had to ask via text about the WiFi. Never did get a response to that. So, if they’ll improve advance communication — even in room written communication about breakfast and WiFi, etc. — then the place deserves 5 stars. We have every intention of returning when we next need to be in Austin. Now, we know the drill — unless they change their process.
Kathy
Lưu trú 1 đêm vào Tháng 11, 2025