6/10 Okay
Lauren
Travelled with family
21 Jun 2024
Disliked: Cleanliness, room comfort
Don't Book Garden Level
We booked the Cunda House Kucuk Otel for 2 nights but only stayed 1. When we first arrived in our Garden Floor Family Room, I thought it was kind of odd the only entry into our room was through our patio door. As we entered the room, it had a dark, cave-like quality to it with the thick, concrete walls. The room had AC, a mini fridge, and storage space for luggage/clothes. The beds were firm, yet comfortable (be careful though as the headboards weren't attached to anything, just wedged between the beds and the wall). The bathroom was at the furthest end of room and contained only 2 lights over the sink, insufficient storage for personal hygiene products, 1 peg to hold a hand towel, and ants on the floor. We notified the front desk of the pests and asked if there was availability to move to another room not on the ground level. They were fully booked and said they'd try to clean or spray. However, they didn't have any spray and implied that this sort of comes with the territory on the ground level. Needless to say, we weren't happy with the level of customer service. Note: the upper-level rooms looked amazing and probably didn't have the same pest problem. The next morning, we ate a delicious breakfast with a sea view. The owner was also on site and was much more willing to make alternate accommodations for us. So, we moved to their sister property, Cunda Vrodi Hotel. The room at this property was clean, had better natural light, and had an equally delicious breakfast.
Lauren
Stayed 2 nights in Jun 2024
