Search Cottages in Backwell

"Good sized room (classic double) although bathroom will be too much on the cosy side for some. Friendly staff, hotel was very clean everywhere and the breakfast was good and bar area was nice. Only issue we had was the paper thin walls between rooms. We were watching tv at a reasonable volume around 10.30pm and had the room next door banging on the wall. We thought they were being a bit unreasonable but as we went to sleep, realised we could hear the person in the other adjacent room snoring as if he were in ours. Might only be a certain number of rooms like this, but we were in Room 128 if you’re reading this, hotel manager!"

"Anna at reception was an amazing help. Please fix your iron and ironing boards, they are old and non functional"

"The room and circulation areas were well maintained and spotlessly clean. The staff were exceptional ; they could not do enough for all guests and were very attentive / helpful in all respects . The hotel is situated in a quiet and very convenient location . We had the breakfast every morning of our stay and found the quality very good with a wide range of choice."

"The hotel is in a good location with great facilities, spa, car parking, good bar. The rooms are a bit tired and could benefit from a refurb but overall it is very good value for money. We enjoyed our stay and the spa facilities and our room had a lovely view."

"Lovely reception staff, friendly, helpful, asked questions to then recommend things to me proactively-the people do make the difference & they’re doing it right here! Room was very nice-soft bedding & very comfortable bed, great shower, nice looking bath if I’d been staying longer. A few errant hairs from previous occupants but in good condition & very clean otherwise-I’m not annoyed in any way-hairs do happen on cleaning cloths etc-I had no doubt this room had been very well cleaned. Great for loads of local shops & restaurants & right next to principality stadium-I’ve now got a hotel I will look forward to staying in whenever I’m in Cardiff. "

"Our stay was very pleasant."

"Great location - close to center"

"Beautiful hotel. Lovely breakfast. Restaurant staff were fabulous. Reception staff seemed a little bit hassled & were generally a tad abrupt with guests on check out. Concierge very helpful. £40 parking is quite steep bearing in mind it isn’t particularly secure. The spa is lovely, but hotel guests are limited on when they can use it without paying £70 a head extra - this wasn’t clear prior to arrival. Times are 7-9pm & 8-10am. We had a dinner reservation in town at 7.30pm & needed to leave early for commitments at home. This meant we had a very limited time to enjoy one of the draws of the hotel. Gym is open 24 hours and is well equipped. Treadmills - one was out of order & the second of three was running slowly when we tried to use it. Overall a great stay, but I would expect that for the price paid and the rating of the hotel. The niggles wouldn’t put me off staying again, but they might make me look elsewhere first. "

"Love this hotel, close to everything. Train station is close by, room is clean, the front desk staff very nice and helpful. Had a great time."