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"Staff were amazing. My husband had a medical emergency and the staff were so kind and attentive! I believe the manager and the lifeguard that attended his side after he had a seizure were so incredibly helpful."

"The views from this resort are amazing. If you enjoy snorkeling, then come here and not the other places in the bay. Very helpful staff. Would definitely come back!"

"The shoreline is not swimmable at all despite what is advertised. Significant currents. Also the room itself was quite run down and not fully equipped with amenities like a blow dryer or ironing board. The most significant issue for us was a lack of towels in the room. No bath mat was provided and we were only equipped with face cloths and one hand towel on about 4 days out of our 7 day stay. Only one bath towel per person was provided. The other issue is that you are provided with limited water bottles-1 small one per person per day and are charged extra if you require more. The beach and grounds are beautiful but overall the hotel toom was run down. Definitely not a 5 star experience. More like 2-3 stars. "

"Mis vacaciones de cumpleaños fueron como si estuviera en un lugar con ambulantes pero los ambulantes fueron el staff muy insistentes de tomar una plática con la agencia de viajes HYATT❌ de verdad pésima calidad de no poder andar libre por los pasillos o ir a comer es real mente agotador y desagradable el tener que lidiar con personas así cuando son vacaciones deberían respetar la decisión de cada persona. No volvería En la limpieza mi duvet estaba sucio 🤢"

"Got the cheap room in back no view but nice pool and breakfast included. Not a lot of affordable options for dinner mostly private resorts between hotel and beach but we could sneak through. "

"Great staff. "

"Beautiful hotel. Open concept is very cool. Staff is very friendly and helpful"

"Fruit was fantastic and the veiw from the outdoor restaurant was stunning."

"Property was beautiful, but not advertised unfortunately.. beach access was a view and no access and tgstcwas very important to us as we had planned on snorkeling a lot on this vacation and at this resort. Unfortunately that willnever hsppen with littel no access and even if possible huge big bolders and rocks woukd stop you you big time from getting in . Arrived late afternoon to only kitchen in place already closed fir the day after 4 pm . No other options around this place , especially with no car . Rooms was old fashioned and very dated . Bad water pressure at all times and littel to no hot water unfortunately. The bed was old and like lying on the hard tile floor and ruined my sleep and back so bad by 5 am , that I was unable to sleepnor walk very well by the am . My bad back was now much worse . Ac was ok , but tv was terrible and coukd barly see or understand as its all in spanish . I know we in Mexico but the tv was older then my 15 year old son and was probably a 20 inch tv in top left corner ..couldn't even see it or hesrvit from anywhere in room . Over all was not happy or satisfied with this place or rooms thst desperately needing to be brought into the 2020 era at very least .. many mounds and stairs to climb every time we left . No elevator. Staff was friendly and understanding to my concerns and we insisted on leaving the next day to kore suitable accommodations to enjoy our trip as planned . As well trying to get our refund after many days was difficult. "