Castles in Baja California Sur

"Beautiful views from our room. The staff was very good and the amount of food was over the top with there different options to choose from there menu at different locations well worth your stay. There bars very stacked with many drinks to choose from beer cocktails mocktails. There pools very well kept and large with water aerobics with Instructor. "

"Everything was excellent, however not much for kids to do, in the 13-17 yr age range."

"ZERO instruction on getting to room. No welcoming, help with luggage, or any kind of complementary service. Spent an hour walking around because our building didn't exist on the map. Staff didn't seem to care about assisting us, and manager threatened to kick us out for voicing our concerns. In order to get any service at the room required 3+ calls to front desk. Staff was not happy or helpful, had to seat myself at restaurants most of the time and go out of my way to get cutlery or drinks. Dangerous open electrical wiring left open on street lamps, 2 days had power random outages Room card stopped working randomly and had to walk all the way to reception, drinking water not available until 9am even from front desk. Mini bar was difficult to get refilled in general. Floor was dirty, even after room was cleaned, and weird stains on the sheets. Beach was full of harassment from vendors, even behind the string gate, couldn’t even sit and enjoy a drink. No staff was present to put out sun shades for chairs Terrible experience, mostly due to staff. I will not be returning to a Riu"

"Food was amazing. Only issue wa with Alejandro at the front desk. When we said no to a time share tour he changed our room to a bottom floor The resort was less than 50% occupied and he Mention we were on the top floor with ocean view Everting else was a great choice to go. Just might not come back due to Alejandro. "

"Beautiful and calm place to vacation!"

"Payed for ocean view got palm trees blocking the said view. Hotel was not accommodating "

"A"

"We had a fantastic stay & were thoroughly impressed with Playa Grande! The food quality, beautiful pools/grounds, & staff exceeded our expectations. Our room was spacious w/a great view of crashing waves & even an occasional whale from inside the room & both balconies. Wifredo (Brigatine Steakhouse) & Hector (poolside server) both deserve special shoutouts for their exceptional guest service. Our plates & cups were never empty from sun up to sun down! The organized pool activities (volleyball, card games) were a great time & helped us mingle w/other resort guests. There was an impressive effort each day to make the resort clean & ready. Each morning an army of workers could be seen putting up umbrellas, scrubbing the pools/fish ponds, trimming the palms & plants, washing pool chairs, & putting out fresh towels. Minigolf was an added bonus, and the resort was an easy walk to the marina. Minor improvements would be: throw away chipped/cracked glassware, include the coffee cart in the all-inclusive, and allow Ridge access for all guests (kid-friendly pool with a waterslide). I initially had a neutral to negative conversation messaging the resort before our trip, when I was told we couldn't be guaranteed a crib, nor could they put a welcoming message on the bed. However, both requests were honored beyond my expectation when I arrived (2 cribs in the room & a stunning flower message on the bed for a small charge). Overall we loved the resort and trip & are making plans to return!"

"Amazing service and fine. Upscale restaurants. I didn’t want to leave. "