Search Hotels in Balaclava, Melbourne

"Clean and comfy property, helpful staff. A bit away from everything but we knew that. Bfast decent and tasty"

"only had one breakfast last day. air conditioning great staff helpful when asked only had one clean during my 7 day stay as per request cleaning staff very kind Getting fresh towels easy at reception. "

"1. Receptionist are very friendly and helpful. 2. Quality of Breakfast and service staff need to improved."

"The service upon check-in was outstanding. The staff member 'Rosemary' was very proactive in ensuring I understood the process for the off-site car parking. I was also offered a late checkout and she even contacted me in my room about 40 mins after arrival to ensure everything was OK. First class service. Was also pleasantly surprised by the size and space in the gym. The pool was also excellent. Might make this my regular city break place to stay when coming to Melbourne for work & events from Regional Victoria."

"As always the Atlantis is a great place to stay, easy access to all amenities, staff are brilliant, my go to place to stay in Melbourne "

"Great place to stay great location and the staff are fantastic"

"Our stay was really nice but a few things were disappointing. We upgraded our room to deluxe but it felt really small. The pool was closed which was disappointing. There were many positives to our stay. Staff were very friendly and attentive. Lovely bottle of wine for our anniversary which was very kind. We were overcharged for cocktails during happy hour but staff assured us we would receive a refund for that. Overall I really nice stay with wonderful staff "

"Some cosmetic paint on doors and skirting board noticeable and coffee table had chips all around edge. Some marks on wall in bedroom. Picky but otherwise vetting was comfortable."

"My stay had many positives: the room was comfortable, the hotel was clean and elegant, staff were generally warm and friendly, the location was excellent, and the Diptyque toiletries were a lovely touch. However, several aspects fell below the standard expected of a 5-star hotel. Most concerning was a food safety issue. I advised staff of a prawn/crustacea allergy when ordering chicken satay and asked for no prawn chips. The dish arrived with plain chips, but the “fragrant rice” was mixed with prawns hidden beneath a fried egg. After one bite I felt an immediate mild reaction. If my allergy were more severe, the consequences could have been serious. It was alarming that the allergen was not listed, staff were unaware, and the dish was still served after I disclosed the allergy. Food quality overall was disappointing. The breakfast buffet felt well below the price point, and bar service was inconsistent, including a cocktail missing a key ingredient and careless wine service. I was also disappointed the spa was fully closed on ANZAC Day Saturday, as spa access was a major reason I booked and part of my birthday plans. There were also room maintenance issues: a wardrobe light that would not switch off, doors that would not fully close causing unwanted light overnight, and a leaking cold tap that pooled water on the vanity and soaked personal items. Overall, a pleasant property with strengths, but several avoidable lapses that felt below luxury hotel expectations."